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Thursday, August 17, 2006

Installing OTRS 2.0.4 trouble ticket system on Fedore Core 4!

1. Download the RPM

[nagios@nagios noc]$ wget ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.0.4-01.i386.rpm

2. Install RPM

[nagios@nagios noc]$ sudo rpm -ihv otrs-2.0.4-01.i386.rpm
error: Failed dependencies:
fetchmail is needed by otrs-2.0.4-01.i386

Resolve fetchmail dependency

[nagios@nagios noc]$ sudo yum install fetchmail

3. Start services

[nagios@nagios noc]$ sudo /sbin/service httpd start

I had problems with Fedora Core 4 and OTRS. This post saved me. It says to change all references to Apache to Apache2 in /etc/httpd/conf.d/otrs.conf

[nagios@nagios noc]$ sudo /sbin/service mysqld start

4. Set the password for the MySQL server

[nagios@nagios usr]$ sudo /usr/bin/mysqladmin -u root password 'new-password'
[nagios@nagios usr]$ sudo /usr/bin/mysqladmin -p -u root -h mydomain.tld password 'new-password'
Enter password:

5. Install the OTRS database


A warning message about permission write access to Config.pm was resolved by disabling SELinux with this command,

[nagios@nagios usr]$ sudo /usr/sbin/setenforce 0

6. Start OTRS service

[nagios@nagios noc]$ sudo /sbin/service otrs start

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